Terms and Conditions
This web site is owned and operated by Garden Gift Shop who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact Details:
Callow Retail Ltd,
Unit 11, Stirlin Court,
Saxilby Enterprise Park,
LN1 2LR England, United Kingdom
Phone: 01522 704505
VAT No: GB114384923
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Amex and MasterCard. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Shipping & Returns
Postage costs are clearly shown before you complete your order.
It is our intention to complete orders as quickly as possible and to provide the most efficient and cost effective delivery method. Delivery charges vary throughout the site, but are never more than what it actually costs us to package and deliver an item.
When comparing costs of products, please consider the total price including postage and packing rather than looking for offers of ‘free delivery’ or flat rate charges. Please also remember that the price of packing is included within delivery charges.
If you are not generally at home during the day please consider having your order sent to an alternative address such as a to neighbour, or your place of work.
If you have ordered a large garden item it may be delivered on a pallet. If this is the case, you will be contacted in order to arrange a convenient day for delivery. Please see our page on pallet deliveries for more information.
Delivery prices are quoted for mainland UK only. We can deliver some items to Ireland, Scottish highlands and islands and also abroad. Please contact us directly if you have any queries about delivery locations. If you can do this by email (link below) and provide a delivery postcode (or location if no postcode is available) along with the product you are interested in, we will get back to you as quickly as possible.
We will send an e-mail to let you know your order has been processed and despatched. All Orders must be signed for at the point of delivery.
Orders typically take between 1 and 10 days to arrive, only longer than 48 hours during busy or seasonal periods such as bank holidays or Christmas for example. If an item is out of stock or requires personalisation then delivery may take up to 28 days. If there is likely to be any sort of delay with your order, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase.
Nearly all orders arrive within a few days, however please allow up to 28 days for delivery of back-ordered or personalised items.
Please contact us for further information.
Returns and Refunds
We offer a 28 day no-quibble money back guarantee!
You can return your item(s) to us within 28 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer.
We deliver your order right away. We will normally send your order to you in 2 business days. International orders are generally received in under 5 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is included. All other orders are VAT free.
Credit Card Security
When an order is placed on our website, credit card numbers are not stored either on paper or electronically. Our Payment processers and Banks use encryption when processing payments and comply with PCI Standards - using 128 bit encryption. Your details are never held in clear text on any website. Callow Retail Ltd is certified as PCI DSS compliant.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you need to reach us, please email us using the form on the contact us page, alternatively you can email us at firstname.lastname@example.org or call on 01522 704505 (International +44 01522 704505) or write to us at Unit 11, Stirlin Court, Saxilby Enterprise Park, Skellingthorpe Road, Lincoln, Lincolnshire, LN1 2LR, United Kingdom.
Callow Retail Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.